Patient Bill of Rights and Responsibilities
As a patient of Y Medical Associates, Inc. (YMA), you have the right to, which includes but is not limited to, the following:
1. Be given information about your rights for receiving homecare services.
2. Receive a timely response from YMA regarding your request for homecare services.
3. Be given information about YMA policies, procedures and charges for services.
4. Choose your homecare providers.
5. Be given appropriate and professional quality homecare services without discrimination against your race, color, creed, religion, sex, national origin, sexual orientation, handicap or age.
6. Be treated with courtesy and respect by all who provide homecare services to you.
7. Be free from physical and mental abuse and/or neglect.
8. Be given proper identification by name and title of everyone who provides homecare services to you.
9. Be given the necessary information regarding treatment and choices concerning rental or purchase options for durable medical equipment, so you will be able to give informed consent for your service prior to the start of any service.
10. Be given complete and current information concerning your diagnosis, treatment, alternatives, risks and prognosis as required by your physician’s legal duty to disclose in terms and language you can reasonably be expected to understand.
11. A plan of service that will be developed to meet your unique service needs.
12. Participate in the development of your plan of care/service.
13. Be given an assessment and update of your developed plan of care/service.
14. Be given data privately and confidentially.
15. Review your clinical record at your request.
16. Be given information regarding anticipated transfer of your homecare service to another healthcare facility and/or termination of homecare service to you.
17. Voice grievance with and/or suggest a change in homecare services and/or staff without being threatened, restrained and discriminated against.
18. Refuse treatment within the confines of the law.
19. Be given information concerning the consequences of refusing treatment.
20. Have an advance directive for medical care, such as a living will or the designation of a surrogate decision maker, respected to the extent provided by the law.
21. Participate in the consideration of ethical issues that arise in your care.
If you have a complaint or suggestion of any kind about YMA, call our office at (972) 714-0777 or (800) 447-7558. Call your local YMA pharmacist or nursing manager regarding home infusion therapies and services at (972) 714-0777 or (800) 447-7558, or contact us by email at covermyer@ymedical.com
You may also contact The Joint Commission with any of your concerns. Information can be found at http://www.jointcommission.org /GeneralPublic/Complaint or by calling (800) 994-6610. You can e-mail your concern to complaint@jointcommission.org
PATIENT RESPONSIBILITIES
Y Medical Associates, Inc. (YMA) and its personnel have the right to expect from you, our patient and your relatives and friends reasonable behavior which takes into consideration the nature of your illness or predicament. These responsibilities include, but are not limited to the following:
- Give accurate and complete health information concerning your past illnesses, hospitalization, medications, allergies and other pertinent items.
- Assist in developing and maintaining a safe environment.
- Inform YMA when you will not be able to keep a homecare visit.
- Participate in the development and update of your homecare plan of service /treatment.
- Adhere to your developed/updated homecare plan of service/treatment.
- Request further information concerning anything you do not understand.
- Contact your doctor whenever you notice any unusual feelings or sensations during your plan of service/treatment.
- Contact your doctor whenever you notice any change in your condition.
- Contact YMA whenever your insurance company or plan changes.
- Contact YMA whenever you have an equipment problem.
- Contact YMA whenever you have received a change in your homecare prescriptions.
- Contact YMA whenever you are to be hospitalized.
- Give information regarding concerns and problems you have to a Y Medical staff member.
- Contact YMA prior to any change of address.
- Contact YMA if you acquire an infectious disease during the time you are receiving services and/or care from YMA, except where exempted by law.
If you have a complaint or suggestion of any kind about YMA, call our office at (972) 714-0777 or (800) 447-7558. Call your local YMA pharmacist or nursing manager regarding home infusion therapies and services at (972) 714-0777 or (800) 447-7558, or contact us by email at covermyer@ymedical.com
You may also contact The Joint Commission with any of your concerns. Information can be found at http://www.jointcommission.org /GeneralPublic/Complaint or by calling (800) 994-6610. You can e-mail your concern to complaint@jointcommission.org
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Proudly accredited by The Joint Commission as both a home infusion pharmacy and a home infusion nursing agency. |
